FAQ
We’ve answered some common questions below to help make your shopping experience with Harlure simple and transparent.
Where is Mevria located?
Mevria is based in the United States. Our business address is:
564 East 38th Street, Brooklyn, New York 11203, United States
Do you offer free shipping?
Yes. All orders within the United States include free standard shipping, with no minimum purchase required.
How long does delivery take?
Our delivery timeline is as follows:
Processing Time: 1–2 business days (Monday–Friday)
Shipping Time: 5–7 business days (Monday–Friday)
Total Estimated Delivery Time: 6–9 business days
Delivery times may vary due to weather, carrier delays, or seasonal demand.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive an email confirmation with your order details.
Do you provide tracking information?
Yes. After your order ships, a tracking number will be emailed to you.
Tracking updates typically appear within 24–48 hours after dispatch.
Can I cancel or change my order?
If you need to modify or cancel your order, please contact us as soon as possible.
Changes may not be possible once the order has been processed or shipped.
What is Mevria’s return policy?
Our full Return & Refund Policy is available on the website and explains return eligibility, processing times, and how to begin a return.
How do I request a return?
To start a return, contact us at: Support@mevria.shop
Include your order number and the reason for your return.
Are any items non-returnable?
Products marked as final sale or non-returnable cannot be returned.
Any such restrictions will be noted on the product page.
What if my item arrives damaged, defective, or incorrect?
Please inspect your package upon arrival.
If an item is damaged, defective, or incorrect, contact us within 48 hours with photos and a brief description.
We will resolve the issue promptly.
Do you charge restocking fees?
No. Mevria does not apply restocking fees on eligible returns.
How can I contact customer support?
If you need assistance, you can reach us anytime:
Address: 564 East 38th Street, Brooklyn, New York 11203, United States
Phone: +1 431 631-2045
Email: Support@mevria.shop
Our support team is dedicated to making your shopping experience smooth and stress-free.